Refund & Cancellation Policy

Last updated: 2025

ZIVILive uses a virtual coins system for gifts and private calls. Coins are a digital product and, once purchased and credited to your account, are generally non‑refundable.

1. Coin purchases

• All successful coin purchases are final and cannot be reversed.
• Coins do not have cash value and cannot be converted back to money.
• Please review the selected plan carefully before confirming payment.

2. Failed or duplicate charges

If you see a failed or duplicate charge on your statement, or coins are not credited after a successful payment, please contact us within 48 hours with:

• Registered mobile number or username
• Payment date and approximate time
• Transaction ID or screenshot from Razorpay / your bank

After verifying with the payment gateway, we may either credit the missing coins to your wallet or, where appropriate, initiate a refund to the original payment method.

3. Misuse & policy violations

We do not provide refunds for coins that have already been spent on gifts, live rooms or private calls, including situations where a host violates PG‑13 guidelines or the call does not meet your expectations. Such incidents should be reported to us so we can review and take action on the host account.

4. How to contact us

For any refund or billing queries, please reach out to:

• Phone: +91-8140837079
• Email: omenterpriseofficial2@gmail.com

When you contact us, please include your registered mobile number, username and a clear description of the issue so we can assist you quickly.